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Free Delivery On Orders Above AED 150 Across The UAE. 1-2 Working Business Days

CozyPoodle – Terms & Conditions


Welcome to CozyPoodle. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. About Us

CozyPoodle is a creative lifestyle brand offering colour-your-own doodle blankets and related products. Throughout these Terms, “we", “us”, and “our” refer to CozyPoodle. “You” refers to the customer or website user.

2. Use of the Website

By using this website, you confirm that:

  • You are at least 18 years old, or using the site under adult supervision

  • You will not misuse the website or engage in fraudulent activity

  • You will provide accurate and complete information when placing an order

We reserve the right to refuse service to anyone for any reason.

3. Product Information

We make every effort to display product colors, descriptions, and images accurately. However, slight variations may occur due to screen settings or manufacturing processes.

All products are subject to availability.

4. Pricing & Payments

All prices are listed in AED and include applicable taxes unless stated otherwise.

Secure Payment Methods

We offer secure payment options including:

  • Credit/Debit Cards (Visa, Mastercard, etc.)

  • Apple Pay / Google Pay (if enabled)

  • PayPal (if enabled)

  • Cash on Delivery (optional)

All online payments are processed through encrypted, PCI‑compliant payment gateways to ensure your financial data is protected.

5. Order Confirmation

Once you place an order, you will receive an email confirmation. We reserve the right to cancel or refuse an order if:

  • The product is unavailable

  • Payment is not authorized

  • Fraudulent activity is suspected

6. Shipping & Delivery

We aim to dispatch all orders within 24 hours.

Guaranteed Delivery

Standard delivery time: 1–2 working business days (depending on your location). Delays may occur during holidays, high‑volume periods, or due to courier issues.

You will receive tracking information once your order is shipped.

7. Returns, Refunds & Exchanges

We want you to love your CozyPoodle products.

Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • The product is unused

  • The product is in its original packaging

  • The product is not damaged or altered

Non‑returnable items

  • Used or washed blankets

  • Personalized or custom items

  • Clearance or final‑sale items

Refunds

Refunds will be issued to the original payment method once the returned item is inspected and approved.

Shipping fees are non‑refundable unless the product arrived damaged or incorrect.

8. Customer Data & Privacy

We take your privacy seriously.

Secure Customer Data

  • All personal information is stored securely

  • We use SSL encryption across the entire website

  • We do not sell or share your data with third parties except for essential services (payment processors, couriers, etc.)

For full details, please refer to our Privacy Policy.

9. Intellectual Property

All content on this website—including the CozyPoodle logo, branding, product designs, images, and text—is the property of CozyPoodle.

You may not copy, reproduce, or distribute any content without written permission.

10. Limitation of Liability

CozyPoodle is not responsible for:

  • Delays caused by courier services

  • Misuse of products

  • Losses resulting from incorrect address information provided by the customer

Our liability is limited to the value of the purchased product.

11. Changes to Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date.